Banggood Dear johannesyee, Thank you for your order and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. In our attempt to serve you better and retain you as one of our valuable customers, please contact our customer service representatives by this link:http://www.banggood.com/Contact-Us_hi111 .  We would highly appreciate if you could send us all the information listed here below:  1.Some photos of the shipping label, which can be found on the external side of the package; 2.The SKU number of the products you received. You can find this information on the label placed on the item itself; 3.Some photos or video to show the entity of the problem; 4.The order number and the product ID. We have feedback our customer service to help you solve, we hope you can relpy us in the email, and we will issue you a proper solution , thank you for your cooperation. Looking for your kindly reply. Have a nice day.

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johannesyee Already more than a month and till date there is still no replacement of the back cover despite my repeated communication email with Banggood customer services.On 3 email occasions same reply and same answer from banggood customer service asking me to keep waiting for 6 more days. How many number of 6 more days to wait for this little back cover jQuery19108763529067379532_1530015511940???????????

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johannesyee until now after more than a month banggood still not sending me a replacement of the back cover.....several email correspondences with banggood customer service keep asking me to wait for another 5 days and resulted now is already more than a month.

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banggood @Alexandre Carvalho Dear customer,
Thank you for choosing Banggood and sorry for the inconvenience caused.
Could you please tell us more information about your problem in this link?
http://www.banggood.com/Contact-Us_hi111
We will do our best to assist you after we receive the email.
Thanks for your understanding and have a nice day.
Best regards,
Banggood Team

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banggood @johannesyee Dear customer,
Thank you for choosing Banggood and sorry for the inconvenience caused.
Could you please tell us more information about your problem in this link?
http://www.banggood.com/Contact-Us_hi111
We will do our best to assist you after we receive the email.
Thanks for your understanding and have a nice day.
Best regards,
Banggood Team

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